Why use First Class? We take a look at the advantages of using a travel agency to book your luxury holidays. It takes a unique and highly trained professional to trouble-shoot tricky flight connections with multiple stops and navigate the complicated and time consuming process of travel planning. Here are some factors you’ll want to consider, and testimonials from satisfied customers you’ll want to read.
Time
Your time is precious, it can be an arduous task trawling through the internet for deals, comparing prices, comparing comparison sites…browser after browser – just so you can save a few dollars. Not to mention since the Covid-19 pandemic, researching each country’s border restrictions and entry requirements and the airline procedures for each flight is something you can’t afford to get wrong. How much is your time worth?
Expertise
Our passionate, hand-selected team here at First Class Travel are experts in the field of luxury travel and customer service is paramount to their selection. They have each been specifically trained to handle discerning travellers with high-end leisure itineraries to worldwide destinations. The team have travelled extensively and understand the most intricate parts of the travel and tourism industry. Would you consult Google for your dental check-up?
Our latest article “How to Choose the Right Agent" has timely insights and benefits of using a travel agent verses booking online.
Travel Deals / Special Discounts
It is a common misconception that Travel Agents charge a commission for their services and as a result, may have a bias towards particular products. It is the supplier (eg Hotel/Cruise/Airline) that pays the Travel Agent their commissions – so this fee comes out of the supplier’s pocket. The ‘best deals’ are not always online. Our team has existing relationships with multiple suppliers and special negotiated rates( sometimes with value-added inclusions), that you won’t have access to when booking yourself online.
Perks
First Class Travel is one of the only travel agencies that offer our clients the unique option of combining both cash and redemption flights to find you the best airfare solution. We can also assist you in maximising your points value……
First Class Customer Testimonials
Isaac was amazing! He was patient, knowledgeable, and his service was excellent. He explored many options for me. I could not have done this without him. I recommend Isaac as an expert in searching reward flights business / first class, and also business class fare deals. I am very happy that I have a rewards flight to Europe, and the return journey on a paid well priced deal, all booked at very short notice. Thank you, Isaac. Well done!
Roslyn P
Responsive, nothing too much trouble
Tom B
She was very understanding and patient (I'm an injured Army Veteran) and even got us a better plane on one of our return flights.I am very happy with her service. So long as the price is right, I'll definitely book again.
Nicolas P
We have used FirstClass a few times now for our corporate and personal bookings. Despite requesting several changes to our dates and destinations, Cynthia and Tina were both fantastic in meeting our requests. Great service and very helpful!
George D
I want to express how impressed we've been with Isaac. Over the past week, we've been in touch with him to finalize the last of our internal European travel plans. Whether through written or verbal communication, he has consistently been the most responsive—both pleasant and efficient—and incredibly effective. It has been an enjoyable experience.
Ian B
Excellent and thoughtful help, advice and service. Recommended
Robert D
Donna Moore was outstanding in ensuring we had a trouble-free and amazing first-class round trip on JAL. I understand her herculean effort to address an issue with an incorrect surname on my booking before our return flight through Paris was a nearly impossible task. But she did it, and I was able to fly home without effort or stress.
We thoroughly enjoyed our first-class experience on JAL and highly recommend it. We were looked after so well on each leg, and their airport lounges were amazing.
Thank you Donna, FirstClass.com.au, you are amazing, and Tina, well done for having such an accomplished team manager.
We thoroughly enjoyed our first-class experience on JAL and highly recommend it. We were looked after so well on each leg, and their airport lounges were amazing.
Thank you Donna, FirstClass.com.au, you are amazing, and Tina, well done for having such an accomplished team manager.
Schelly G
Donna at First Class Travel is fantastic!
Fast and efficient - nothing left to chance!
Has travelled us on 3 occasions.
Fast and efficient - nothing left to chance!
Has travelled us on 3 occasions.
Claire R
Donna Moore was wonderfully helpful to book international and overseas domestic travel for a business trip- all extremely efficiently and exactly as i specified - would use again without hesitation
Duges M
Fantastic. booking experience with Donna. eventhough there was a lot of pressure to issue tickets quickly.
Kumar V
I have booked 2 cruises and Donna looked after my flights that Ryan had booked for me . Donna will be the first person that I will be speaking to regarding my upcoming flights to Canada and the USA . Employ more people like Donna Moore excellent customer service!
Kim L
Friendly, courteous & very very timely and reliable
Dennis R
Donna's professionalism steered us towards the best fares and prices for our upcoming trip. Her friendly and knowledgeable advice made for a pleasurable experience. It's our 4th trip with Firstclass.com and we will continue to book with them into the foreseeable future.
Mark L
Very efficient service from Donna. Entire trip went very smoothly. Thankyou - will use you again!
Barbara P
Robert and First Class travel are always very helpful and understanding. We greatly recommend them
Philippa B
I have been using First Class.com.au for at least 20 years. Tina Tong and her team have ALWAYS delivered a First Class service and her team are polite and clever. I have absolutely no hesitation in recommending the team to my friends. Tina always goes above and beyond to make things work.
Maree M
This the second time we have used First Class Travel to book our overseas business class holidays. The service from Tina and Cynthia is exceptional and I would highly recommend them to anyone looking to book their personal or business travel needs.
John F
Donna at First Class was super speedy, efficient and friendly, explaining any potential details to be aware of. Thank you!
Judi P
(re. Bocelli concert) Our stay was superb, super relaxing, dinner was great, limo to the concert was a great Merc Benz. I went to his concert 10 years ago, I enjoyed it, this time, it's even better, it has evolved over time, weather was perfect. Bocelli, other singers, and dancers were superb. Car park and entrance were vastly improved with great organization. The evening was very romantic, with beautifully dressed women and
handsome italian men. There are more Italian audience this time. Totally recommend this tour! Thanks for organising it Tina!
handsome italian men. There are more Italian audience this time. Totally recommend this tour! Thanks for organising it Tina!
Ray F.
Cynthia and Tina can tune into what you need. They always come up with great solutions. They have helped me many times.
Ralph D
Donna was very helpful and professional
David S
Would highly recommend have been dealing with Donna Moore and cannot praise her highly enough nothing was too much trouble excellent service.
Angela F
Donna Moore is extremely helpful and efficient. Highly recommend
Michael G
Appreciate the prompt and professional service provided by Donna Moore.
John M
Donna made it so easy and was very efficient. I would thoroughly recommend her to anyone.
Mary H
Donna is everything you could wish for in a travel agent. She’s technically very knowledgeable flexible responsive and given the complexities of travel arrangement she’s very patient.
What could we improve upon? Not a thing.
What could we improve upon? Not a thing.
Donna E
Donna was an absolute pleasure to deal with. She understood our needs very well and she acted promptly and efficiently in securing tickets to Europe we were very happy. Thank you Donna
Thena K
Used pre-Covid and always very happy. Venturing overseas again at last and same impeccable service.
Margaret C
Great service - very responsive and creative in looking at options for us
Alastair S
Donna at FirstClass was great our trip went smoothly with no hicups
Gareth E
Donna was great. Quick, efficient and helpful. Had problems earlier with someone else. Luckily changed to her
AJK
Donna was outstanding in helping me to quickly and easily book my return flight to London to see the cricket.
Nick S
Outstanding as always. FirstClass.com.au are totally responsive and reliable at delivering a good result for us continually.
Ronald, P
Donna is First Class. Excellent service. Only thing to improve would be to clone Donna!
Barry K
Sandro was able to source great flight connections and worked tirelessly to achieve this. He was so obliging and friendly and I have now recommended him to 2 other people I know who travel frequently on business and as well as personal travel. I felt I could recommend him personally without any concerns. I will be contacting him again for future plans.
Kate S
Ms Moore was extremely professional in her approach to finalising our airfare requirements, giving options as requested, and advice as needed. I have had problems with other employees in previous years but I have nothing but praise for Ms Moore's attitude and ethics. In this instance, I cannot suggest anything which would have improved this service.
Brian S
Donna Moore has assisted me with my last two bookings through First Class travel and has provided exceptional, outstanding service on both occasions. I was blown away with the level of service- such a rarity. Donna’s knowledge and advice regarding travel is top notch - a true professional. I highly commend Donna.
Jennifer B
Have used First Class for several years and the recent experience with Rob M has been consistent with all previous engagements. The team at First Class are very professional, efficient, helpful and responsive. I have no hesitation in recommending First Class and in particular Rob M to my friends and colleagues.
Terry L
Recently booked a trip with Donna who was fabulous! These were flights that were on an unusual itinerary for a trip from Australia to Hong Kong via Morocco, so not the easiest flight path. Donna found a number of options and booking was made easy.
Many thanks Donna!
Many thanks Donna!
Peta L
Thank you very much for your fantastic and excellent help about the successful conclusion of the booking aspects of this Asia trip.
I have truly appreciated your clear communications and understanding of requirements , followed by your prompt and timely actions.
Your excellent services throughout have made all steps so easy to get to this stage Your valuable suggestions, advice, feedback and updates
have been so beneficial to us.
Thank you very much for all your Excellent and Fantastic help.
I have truly appreciated your clear communications and understanding of requirements , followed by your prompt and timely actions.
Your excellent services throughout have made all steps so easy to get to this stage Your valuable suggestions, advice, feedback and updates
have been so beneficial to us.
Thank you very much for all your Excellent and Fantastic help.
Sylvio J
First time using FirstClass to arrange our flights and I couldn't be happier with the service provided by Donna. I cannot wait to book our next holiday through them.
Colleen S
I have had two bookings in the last couple of weeks. Rob was very prompt and efficient. service was greatly appreciated, and two bookings made.
Carol G
Thank you very much for the marvellous service you have given us
Lai T
Donna went above and beyond; I hope my flight is as smooth as the service provided. First Class.
Cara W
Words cannot describe Donna at First Class. She is simply amazing. She is very experienced, knowledgeable and is brilliant when it comes to travel plans and you can travel with the knowledge she has everything covered.
All our trips will be done through her in the future and I cannot recommend her highly enough.
Thank you Donna, we absolutely loved our trip!
All our trips will be done through her in the future and I cannot recommend her highly enough.
Thank you Donna, we absolutely loved our trip!
Colleen P
Great organisation skills and options from Donna, everything was booked immediately. Very happy.
Sarah G
so easy.. helpful suggestions.. efficient follow up to queries
Jennifer G
Donna was really really helpful and responded so quickly. She is great - a reason why I will use First Class again
Johnny G
Friendly and responsive service. Very pleased with the outcome of a very competitive price for Business Class air travel . Special thanks to Donna for attention to detail and quality personal service.
William G
Great communication, good fares, personal service
Sarah G
Sandro was very helpful and efficient, also prompt to get back to me. He was very clear in his communications and worked hard to give me what I needed. He was a pleasure to deal with.
Thank you, Sandro!
Thank you, Sandro!
Claire O
I’ve had the pleasure of being a customer of Rob’s over the past few years. Although previous inquiries did not result in a purchase, Rob always provided exceptional customer service. Recently, I was able to proceed with his quote for six business-class return flights to Istanbul.
In all our interactions, Rob has been consistently professional, prompt, and courteous. I’ve thoroughly enjoyed dealing with him and would happily recommend his services to friends and family.
In all our interactions, Rob has been consistently professional, prompt, and courteous. I’ve thoroughly enjoyed dealing with him and would happily recommend his services to friends and family.
Michael C
Rob listened to my (somewhat complex) needs and wishes, and provided me with great options, all of which were very tempting. This is the second time I've used First Class, and I will certainly be back again!
Lorellie B
Donna was exceptionally good in arranging a complicated flight/stay from Sydney to Paris via Istanbul. Within literally 30 minutes, everything was explained, booked and paid for. I just sat back and relaxed, which I guess is how it should be.Thanks a lot Donna
Tony B
Sandro was very helpful and courteous and organised everything quickly.
Sam T
Donna was so helpful and attentive to all details. We will be using her in the future
Graham S
I was referred to FirstClass by very trusted friends who travel constantly for business. I had become used to booking directly with airlines, but it was a load off my mind to hand it all to my highly knowledgeable and attentive agent, Donna Moore. I always dealt with Donna, even on Saturdays. She negotiated special deals right up to the day of ticket issue. Outstanding service strongly recommended.
Richard K
Donna has been incredible at helping me organise two big family holidays this year. She has been so willing to assist in every enquiry and answer any and every question that I have. I will highly recommend her to our friends and family. Cannot fault Donna!
Danielle R
Experienced Insightful ,Patient @Trustworthy....Very Good Thank you plus efficent An asset to your business.
Thank You Steven
Thank You Steven
Mark S
Everything went smoothly - Qatar was wonderful - Rob was very professional facilitating my changes.
Jo P
Our travel agent Robert, was always available to help, and was extremely efficient . Service was truly “first class” and we would have no hesitation in recommending them.
Hazel P
Donna at First Class Travel is an absolute jewel. I initially enquired about a Qatar fare to Toulouse and return in 2025, and she worked tirelessly to find a suitable package with Qatar and other airlines so as to realise our fairly complex plans. Just after the Christmas break Donna, still thinking about us and how she could make it happen, found and proposed the perfect combination of flights at a very excellent price - which we of course grabbed!! I can't speak highly enough of Donna. She is totally professional, tenacious in sourcing alternatives and solving problems, and absolutely charming. She is an asset to First Class Travel and we're very appreciative of her sterling work on our behalf. Thank you, Donna.
Lesley C
Donna was outstanding
Francis D
Wonderful service. Within minutes Donna had found exactly the flights that suited me Sydney Paris return and I had booked and paid within 45 minutes. All done in the friendliest of manners.
Keith B
Donna was amazing - thanks Donna.
Naomi C
Donna picked up our travel plans halfway through the process due to changes with staff. Through flight changes due to cancellations and reorganising another flight Donna was ever the professional, always responding to calls and emails promptly. We highly recommend Donna and FirstClass travel for assisting you with all your travel plans and bookings.
Dianne F
Friendly, helpful and professional. I was impressed
with the speed of service, without compromising quality.
with the speed of service, without compromising quality.
Claude G
You are the most efficient and attentive travel agent we have used in 40 years of travel.
Ross H.
Donna was excellent - efficient and informed. Just what I need for business travel.
Amy B
I wanted to have a luxury experience to celebrate my 70th birthday and Donna Moore was amazing. She is very knowledgeable and Responds quickly to questions asked. She managed to book me on a Ponant Kimberly Cruise and accommodation both ends. Sadly, I had to cancel due to a back injury and Donna was so lovely giving me all the necessary information for my Travel Insurance claim. Definitely a 5 Star experience.
Julianne E
excellent attention to detail and service. Thanks Donna!
Steve M
Great service. Found flights that we couldn't access by ourselves. Thanks Donna.
Anthony C
